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Thread and Maple

Do I need a T&M membership account to make a purchase?

I have a gift card or discount code, how can I redeem it?

How do I subscribe/unsubscribe from e-mails?

Why are prices constantly changing?

Account & Website

How long will it take to receive my order?

How do I track my order?

Tracking shows delivered but I didn't receive my order

Do you ship to P.O. box addresses?

Will I have to pay import duties or taxes on my purchase?

How much does shipping cost?

Do you ship internationally?

Do you offer order pick-up?

How can I make my order a gift?

What is Shop Pay?

What payment methods do you accept?

Can I add an item to my existing order?

Can I visit your office or pick up my order?

What is the status of my order?

How does the pre-order process work?

What if my order contains incorrect or missing items?

How can I get expedited shipping for my order?

What happens with shipping during a postal strike?

Orders & Shipping

Warranty Info

How do I get a T&M gift card?

Do you have a physical location where I can see the products?

How do I return an item I purchased?

How can I find the right pages for my needles?

The Needle Binder Page I need is out of stock

How to choose the right size of Needle Binder

What comes with the Needle Binder?

Needle Binder

What are Bundles?

What if I want to customize a bundle?

What's the difference between buying a bundle vs buying the items individually?

Bundles

Products and Warranty

How do I initiate an exchange/return?

How long do I have to make a return/exchange?

Do you accept returns/exchanges on yarn?

Returns & Exchanges

An item I want is out of stock, what are my options?

When will an item I want be back in stock?

What does it mean when an item is on pre-order?

What's the status of my pre-order?

How can I tell if my pre-order item has shipped?

What if I buy both pre-order and regular items at the same time?

How can a pre-order item be sold out?

Out of Stock & Pre-order

Can my order be combined for shipping discounts?

How do I choose the right page for my knitting needles?

What if there is a discrepancy with my order confirmation or address?

When placing multiple orders during sales or promotions, you may request to combine them to qualify for free shipping or other discounts, provided you reach out promptly with your request. However, ensure that you specify all necessary details like t

When placing multiple orders during sales or promotions, you may request to combine them to qualify for free shipping or other discounts, provided you reach out promptly with your request. However, ensure that you specify all necessary details like the type of velcro tabs you need for your interchangeable needle pages to expedite the process.

To select the appropriate page for your knitting needles, look for the 'size chart' section in the product descriptions on the interchangeable needles pages. This chart displays spaces for needle sizes available for each option, helping you to find t

To select the appropriate page for your knitting needles, look for the &apos;size chart&apos; section in the product descriptions on the interchangeable needles pages. This chart displays spaces for needle sizes available for each option, helping you to find the right match for your existing set. Compatible options from different brands may also be available for needles with equal or similar sizes.

If you notice any discrepancies with your order confirmation or if there is an issue with the delivery address you provided, please reach out to us. We will cross-verify with our shipping partners and ensure that the correct details are on file. Addi

If you notice any discrepancies with your order confirmation or if there is an issue with the delivery address you provided, please reach out to us. We will cross-verify with our shipping partners and ensure that the correct details are on file. Additionally, in situations where you&apos;ve been charged but haven&apos;t received an order confirmation, we will investigate the matter, making sure that your products are on track for shipment and that any promotional offers or discounts are duly processed.

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