Products
FAQ from our best-selling products
All articles
All articles
Categories
Articles
How do I choose the right page for my knitting needles?
To select the appropriate page for your knitting needles, look for the 'Size chart' section in the product descriptions on the interchangeable needles pages. This chart displays spaces for needle sizes available for each option, helping you to find t
What should I do if I get a 'do not ship to this location' error when placing an order?
If you encounter an error stating that we do not ship to your location when entering your postal code, please choose the 'Local pickup' option during checkout. You can then provide your shipping address either directly through communication with us o
How can I report a grammatical error in a product description on the website?
Our team strives for accuracy in all our product descriptions. If you spot a grammatical error or anything that seems off, please inform us, and we will take swift action to correct it. Your vigilance helps us maintain the high quality of our content
What should I do if product descriptions are not displaying correctly on my mobile device?
If you are experiencing display issues such as overlapping text in product descriptions on your mobile device, please let us know so we can work to fix it as quickly as possible. Additionally, we are here to help if you need information about any spe
What is the process for adding items to an existing order or if I need to place a new order with additional items?
If you wish to add items to an order or need to place a new order with additional items, please go ahead and make your purchase. We will hold your package so that everything ships together. We will refund you for any extra shipping costs. Rest assure
How can I leave a review if I am encountering an error message on the site?
We value your feedback and are sorry to hear you're experiencing difficulties when trying to leave a review. While we work on resolving the issue, please feel free to communicate your experience directly to us. We appreciate your understanding and th
How do I find the name of a pattern for an item I saw on display?
If you are looking for the name of a pattern or a specific item that you've seen on display, simply reach out to us with as much detail as possible regarding the item. We will assist you in identifying it and provide any additional assistance needed.
Are larger sizes available for 'On the Go' cases that can fit bigger tools?
Our 'On the Go' cases are designed to fit tools up to certain dimensions. For example, it can fit a stitch repair tool that's under 10 cm, like our Mini Stitch Repair Hook. Currently, we do not offer larger sizes for the 'On the Go' cases. However, i