Back to Shop >

Thread and Maple

<p>We photograph our tools and yarn in natural light to portray them as accurately as we can. Please note that some computer monitors display colours differently. Also, as our yarn is hand-dyed, each batch is unique, so some variations can be expected. If you&apos;re not happy with your yarn order, we will accept returns or exchanges, as long as the skeins are in their original form. </p>

We photograph our tools and yarn in natural light to portray them as accurately as we can. Please note that some computer monitors display colours differently. Also, as our yarn is hand-dyed, each batch is unique, so some variations can be expected.

Do you accept returns/exchanges on yarn?

Returns & Exchanges

Product Description & Details

What materials are your knitting organizers and project bags made from?

Are replacement components sold separately if a part of my product is damaged?

How can I find the right pages for my needles?

The Needle Binder Page I need is out of stock

How to choose the right size of Needle Binder

What comes with the Needle Binder?

What is the difference between a Needle Binder and a Crochet Binder?

Mini Rodolex or Snap?

Needle Binder

What are Bundles?

What if I want to customize a bundle?

What's the difference between buying a bundle vs buying the items individually?

Bundles

Products

Do I need a T&M membership account to make a purchase?

I have a gift card or discount code, how can I redeem it?

How do I subscribe/unsubscribe from e-mails?

Account & Website

How long will it take to receive my order?

How do I track my order?

Tracking shows delivered but I didn't receive my order

Do you ship to P.O. box addresses?

Will I have to pay import duties or taxes on my purchase?

How much does shipping cost?

Do you ship internationally?

Do you offer order pick-up?

How can I make my order a gift?

What is Shop Pay?

What payment methods do you accept?

Can I add an item to my existing order?

Can I visit your office or pick up my order?

What is the status of my order?

How does the pre-order process work?

What if my order contains incorrect or missing items?

How can I get expedited shipping for my order?

How can I receive a PDF copy if I am having trouble with a download link?

What happens if I get a double charge on my account?

What if there is a discrepancy with my order confirmation or address?

Can my order be combined for shipping discounts?

Orders & Shipping

Warranty Info

How do I get a T&M gift card?

Do you have a physical location where I can see the products?

How do I return an item I purchased?

Warranty

How do I initiate an exchange/return?

How long do I have to make a return/exchange?

An item I want is out of stock, what are my options?

When will an item I want be back in stock?

What does it mean when an item is on pre-order?

What's the status of my pre-order?

How can I tell if my pre-order item has shipped?

What if I buy both pre-order and regular items at the same time?

How can a pre-order item be sold out?

Out of Stock & Pre-order

How do I choose the right page for my knitting needles?

What should I do if I get a 'do not ship to this location' error when placing an order?

How can I report a grammatical error in a product description on the website?

What should I do if product descriptions are not displaying correctly on my mobile device?

What is the process for adding items to an existing order or if I need to place a new order with additional items?

How can I leave a review if I am encountering an error message on the site?

How do I find the name of a pattern for an item I saw on display?

Are larger sizes available for 'On the Go' cases that can fit bigger tools?

Do you accept returns/exchanges on yarn?Updated 2 years ago