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Thread and Maple

<p>Yes, we ship worldwide from Montreal, Canada. You can use the shipping calculator in the shopping cart to estimate shipping costs. International shipping is free for orders over $500CAD.</p>

Yes, we ship worldwide from Montreal, Canada. You can use the shipping calculator in the shopping cart to estimate shipping costs. International shipping is free for orders over $500CAD.

Do you ship internationally?

Orders & Shipping

Do I need a T&M membership account to make a purchase?

I have a gift card or discount code, how can I redeem it?

How do I subscribe/unsubscribe from e-mails?

Why are prices constantly changing?

Account & Website

How long will it take to receive my order?

How do I track my order?

Tracking shows delivered but I didn't receive my order

Do you ship to P.O. box addresses?

Will I have to pay import duties or taxes on my purchase?

How much does shipping cost?

Do you offer order pick-up?

How can I make my order a gift?

What is Shop Pay?

What payment methods do you accept?

Warranty Info

How do I get a T&M gift card?

How can I find the right pages for my needles?

The Needle Binder Page I need is out of stock

How to choose the right size of Needle Binder

What comes with the Needle Binder?

Needle Binder

What are Bundles?

What if I want to customize a bundle?

What's the difference between buying a bundle vs buying the items individually?

Bundles

Products and Warranty

How do I initiate an exchange/return?

How long do I have to make a return/exchange?

Do you accept returns/exchanges on yarn?

Returns & Exchanges

An item I want is out of stock, what are my options?

When will an item I want be back in stock?

What does it mean when an item is on pre-order?

What's the status of my pre-order?

How can I tell if my pre-order item has shipped?

What if I buy both pre-order and regular items at the same time?

How can a pre-order item be sold out?

Out of Stock & Pre-order

Do you ship internationally?Updated a year ago