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Thread and Maple

<p>Our #1 priority is for you to have a great experience with us, no matter what. If you&apos;re not happy with your order, we will gladly accept returns or exchanges within 45 days of your order date. Please note that you are responsible for return shipping costs as well as the shipping costs of your original purchase, unless we made a mistake with your order or the item being returned is defective.<strong id="isPasted">&#xA0;Kindly note that all Seconds items are final sale.</strong> Please see our <a href="https://tnmclean.myshopify.com/policies/refund-policy" title="return policy">Returns Policy</a> for more details.</p>

Our #1 priority is for you to have a great experience with us, no matter what. If you're not happy with your order, we will gladly accept returns or exchanges within 45 days of your order date. Please note that you are responsible for return shipping

How long do I have to make a return/exchange?

Returns & Exchanges

How can I find the right pages for my needles?

The Needle Binder Page I need is out of stock

How to choose the right size of Needle Binder

What comes with the Needle Binder?

What is the difference between a Needle Binder and a Crochet Binder?

Mini Rodolex or Snap?

Needle Binder

What are Bundles?

What if I want to customize a bundle?

What's the difference between buying a bundle vs buying the items individually?

Bundles

Products

Do I need a T&M membership account to make a purchase?

I have a gift card or discount code, how can I redeem it?

How do I subscribe/unsubscribe from e-mails?

Why are prices constantly changing?

Account & Website

How long will it take to receive my order?

How do I track my order?

Tracking shows delivered but I didn't receive my order

Do you ship to P.O. box addresses?

Will I have to pay import duties or taxes on my purchase?

How much does shipping cost?

Do you ship internationally?

Do you offer order pick-up?

How can I make my order a gift?

What is Shop Pay?

What payment methods do you accept?

Can I add an item to my existing order?

Can I visit your office or pick up my order?

What is the status of my order?

How does the pre-order process work?

What if my order contains incorrect or missing items?

How can I get expedited shipping for my order?

Orders & Shipping

Warranty Info

How do I get a T&M gift card?

Do you have a physical location where I can see the products?

How do I return an item I purchased?

Warranty

How do I initiate an exchange/return?

Do you accept returns/exchanges on yarn?

An item I want is out of stock, what are my options?

When will an item I want be back in stock?

What does it mean when an item is on pre-order?

What's the status of my pre-order?

How can I tell if my pre-order item has shipped?

What if I buy both pre-order and regular items at the same time?

How can a pre-order item be sold out?

Out of Stock & Pre-order

Can my order be combined for shipping discounts?

How do I choose the right page for my knitting needles?

What if there is a discrepancy with my order confirmation or address?

How long do I have to make a return/exchange?Updated 2 years ago