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Thread and Maple

We ship via Canada Post from Montreal, QC Canada. Shipping rates vary based on destination and delivery option you select. We have a shipping calculator in the shopping cart and all available shipping options will be displayed at checkout.Canada:&#xA0;$10 CAD-$20 CAD via Canada Post&#xA0;USA:&#xA0;$10 USD-$20 USD via UPS or Canada Post + USPS&#xA0;International:&#xA0;$70CAD flat for UPS Worldwide Expedited; Canada Post offers more rates, please use shipping calculator in cart to calculate for your countryWe offer free shipping on all Canadian orders over $250 CAD as well as a flat $15 CAD ($20 CAD for parcels over 1kg) rate as a more affordable option for Canadian customers living in remote locations.We also offer free shipping on all US orders over $250 USD and international orders* over $500 CAD.*Kindly note that we are only able to offer free shipping to EU, UK, AU and NZ locations

We ship via Canada Post from Montreal, QC Canada. Shipping rates vary based on destination and delivery option you select. We have a shipping calculator in the shopping cart and all available shipping options will be displayed at checkout. Canada: $1

How much does shipping cost?

Orders & Shipping

Product Description & Details

What materials are your knitting organizers and project bags made from?

Are replacement components sold separately if a part of my product is damaged?

How can I find the right pages for my needles?

The Needle Binder Page I need is out of stock

How to choose the right size of Needle Binder

What comes with the Needle Binder?

What is the difference between a Needle Binder and a Crochet Binder?

Mini Rodolex or Snap?

Needle Binder

What are Bundles?

What if I want to customize a bundle?

What's the difference between buying a bundle vs buying the items individually?

Bundles

Products

Do I need a T&M membership account to make a purchase?

I have a gift card or discount code, how can I redeem it?

How do I subscribe/unsubscribe from e-mails?

Account & Website

How long will it take to receive my order?

How do I track my order?

Tracking shows delivered but I didn't receive my order

Do you ship to P.O. box addresses?

Will I have to pay import duties or taxes on my purchase?

Do you ship internationally?

Do you offer order pick-up?

How can I make my order a gift?

What is Shop Pay?

What payment methods do you accept?

Can I add an item to my existing order?

Can I visit your office or pick up my order?

What is the status of my order?

How does the pre-order process work?

What if my order contains incorrect or missing items?

How can I get expedited shipping for my order?

How can I receive a PDF copy if I am having trouble with a download link?

What happens if I get a double charge on my account?

What if there is a discrepancy with my order confirmation or address?

Can my order be combined for shipping discounts?

Warranty Info

How do I get a T&M gift card?

Do you have a physical location where I can see the products?

How do I return an item I purchased?

Warranty

How do I initiate an exchange/return?

How long do I have to make a return/exchange?

Do you accept returns/exchanges on yarn?

Returns & Exchanges

An item I want is out of stock, what are my options?

When will an item I want be back in stock?

What does it mean when an item is on pre-order?

What's the status of my pre-order?

How can I tell if my pre-order item has shipped?

What if I buy both pre-order and regular items at the same time?

How can a pre-order item be sold out?

Out of Stock & Pre-order

How do I choose the right page for my knitting needles?

What should I do if I get a 'do not ship to this location' error when placing an order?

How can I report a grammatical error in a product description on the website?

What should I do if product descriptions are not displaying correctly on my mobile device?

What is the process for adding items to an existing order or if I need to place a new order with additional items?

How can I leave a review if I am encountering an error message on the site?

How do I find the name of a pattern for an item I saw on display?

Are larger sizes available for 'On the Go' cases that can fit bigger tools?

How much does shipping cost?Updated 16 days ago