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Thread and Maple

&#xA0;When you purchase items in a bundle, they will arrive packaged together vs individually. For example, if you purchase the Notions Clutch + Tools bundle, your notions will come inside the notions clutch and only the stitch markers will come in their individual cotton pouch. If you were to purchase the items separately, they will come packaged in their own cotton draw-string pouches. We aim to reduce our footprint and packaging materials this way.From time to time, we also offer discounts on our bundles. Be sure to follow us on Instagram and subscribe to our newsletter to receive special offers.&#xA0;

When you purchase items in a bundle, they will arrive packaged together vs individually. For example, if you purchase the Notions Clutch + Tools bundle, your notions will come inside the notions clutch and only the stitch markers will come in their i

What's the difference between buying a bundle vs buying the items individually?

Products

Bundles

Product Description & Details

What materials are your knitting organizers and project bags made from?

Are replacement components sold separately if a part of my product is damaged?

How can I find the right pages for my needles?

The Needle Binder Page I need is out of stock

How to choose the right size of Needle Binder

What comes with the Needle Binder?

What is the difference between a Needle Binder and a Crochet Binder?

Mini Rodolex or Snap?

Needle Binder

What are Bundles?

What if I want to customize a bundle?

Do I need a T&M membership account to make a purchase?

I have a gift card or discount code, how can I redeem it?

How do I subscribe/unsubscribe from e-mails?

Account & Website

How long will it take to receive my order?

How do I track my order?

Tracking shows delivered but I didn't receive my order

Do you ship to P.O. box addresses?

Will I have to pay import duties or taxes on my purchase?

How much does shipping cost?

Do you ship internationally?

Do you offer order pick-up?

How can I make my order a gift?

What is Shop Pay?

What payment methods do you accept?

Can I add an item to my existing order?

Can I visit your office or pick up my order?

What is the status of my order?

How does the pre-order process work?

What if my order contains incorrect or missing items?

How can I get expedited shipping for my order?

How can I receive a PDF copy if I am having trouble with a download link?

What happens if I get a double charge on my account?

What if there is a discrepancy with my order confirmation or address?

Can my order be combined for shipping discounts?

Orders & Shipping

Warranty Info

How do I get a T&M gift card?

Do you have a physical location where I can see the products?

How do I return an item I purchased?

Warranty

How do I initiate an exchange/return?

How long do I have to make a return/exchange?

Do you accept returns/exchanges on yarn?

Returns & Exchanges

An item I want is out of stock, what are my options?

When will an item I want be back in stock?

What does it mean when an item is on pre-order?

What's the status of my pre-order?

How can I tell if my pre-order item has shipped?

What if I buy both pre-order and regular items at the same time?

How can a pre-order item be sold out?

Out of Stock & Pre-order

How do I choose the right page for my knitting needles?

What should I do if I get a 'do not ship to this location' error when placing an order?

How can I report a grammatical error in a product description on the website?

What should I do if product descriptions are not displaying correctly on my mobile device?

What is the process for adding items to an existing order or if I need to place a new order with additional items?

How can I leave a review if I am encountering an error message on the site?

How do I find the name of a pattern for an item I saw on display?

Are larger sizes available for 'On the Go' cases that can fit bigger tools?

What's the difference between buying a bundle vs buying the items individually?Updated 2 years ago