All Thread and Maple products are backed by our commitment to quality and craftsmanship. Our goal is for you to love our products and make you a Thread and Maple customer for life. We guarantee all of our products against craftsmanship and material d

<h1 id="isPasted" style="box-sizing: border-box; font-family: Poppins; font-weight: 200; letter-spacing: 1px; margin-top: 0px; line-height: initial; font-size: 24px; margin-bottom: 20px; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Thread &amp; Maple Warranty</h1><div style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: &quot;Courier New&quot;; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">All Thread and Maple products are backed by our commitment to quality and craftsmanship. Our goal is for you to love our products and make you a Thread and Maple customer for life. We guarantee all of our products against craftsmanship and material defects within 1 year of the purchase date.Final Sale items, included seconds items are not covered by our warranty program. Our warranty does not cover normal wear and tear such as marks, scratches, water damage, or softening of leather.Our warranty does cover faulty hardware, such as broken snaps &amp; zips. However, in cases of zips that may get finicky or difficult to open due to residue/fiber build-up we request that you try a zip cleaning &amp; conditioning treatment (i.e.&#xA0;pencil lead, glass cleaner, or petroleum jelly), as this is due to the nature of a zipper mechanism and the use of our items alongside natural fibers, not a defect of the hardware.Please note that we prioritize repair and restoration as a means to reduce environmental waste.We may offer you a how-to video guide to mend the item first in cases of a straightforward fix, such as a zip coming off its rails. If you&apos;re unsuccessful or not comfortable to give it a try, we will offer to cover repair costs at your local shoe/leather repair shop. Alternatively, you can send it back to us and we will either repair the item, or send you a replacement. We take responsibility for return shipping fees in this case.<b data-mce-fragment="1" data-mce-style="color: #000000; font-family: Arial, sans-serif; font-size: 14.6667px; font-style: italic; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: Arial, sans-serif; font-size: 14.6667px; font-style: italic; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Photos of the item and proof of original purchase are required. (Order number or email address associated with the order). All warranty requests should be directed to&#xA0;<a data-mce-fragment="1" data-mce-href="mailto:support@threadandmaple.com" href="mailto:support@threadandmaple.com" style="box-sizing: border-box; text-decoration: none; color: rgb(0, 0, 0); outline: 0px;">support@threadandmaple.com.</a>If you purchased one of our items at a retailer, it is still covered by our warranty and you can deal with us directly. If something goes wrong with your item after our 1-year warranty period, please do reach out to us regardless. We may be able to advise you on a fix or at the very least, we would like to be informed of all issues in case it can be prevented from happening in the future. Our accessories are lovingly handcrafted by artisans who take pride in their work. We are always striving to improve and appreciate your feedback.Helpful tip: If you purchased leather accessories from us, to keep your leather in great condition, we strongly recommend using a leather salve and conditioner. We have curated a selection of products that we tested specifically on our products as part of our&#xA0;<a data-mce-fragment="1" data-mce-href="https://www.threadandmaple.com/products/leather-care-kit" href="https://www.threadandmaple.com/products/leather-care-kit" style="box-sizing: border-box; text-decoration: none; color: rgb(0, 0, 0); outline: 0px;" target="_blank" title="leather care kit">Leather Care Kit</a>.</div>

Warranty Info

Surprise someone you care about with a digital gift card they can use on anything in our shop, any time. Gift cards are delivered by e-mail and easily redeemed at checkout, similar to a discount code. Kindly note that gift card values and balances ar

<p id="isPasted" style="box-sizing: border-box; margin-bottom: 1.6em; font-size: 14px; margin-top: 0px; color: rgb(68, 68, 68); font-family: Poppins; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.3px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Surprise someone you care about with a <a class="fr-strong" href="https://www.threadandmaple.com/products/t-m-gift-card" rel="noopener noreferrer" target="_blank">digital gift card</a> they can use on anything in our shop, any time. Gift cards are delivered by e-mail and easily redeemed at checkout, similar to a discount code.Kindly note that gift card values and balances are always in Canadian dollars. You may purchase one at the current exchange rate in your local currency, which is why the gift card denomination amount is different from the purchase price, if you&apos;re shopping from the US or internationally.&#xA0;Your recipient will see the value in Canadian dollars and the gift card itself notes that the amount is in CAD.You will receive two emails immediately after placing your order:<ol><li style="font-family: Inter; font-size: 14px;">Order confirmation for your records</li><li style="font-family: Inter; font-size: 14px;">Electronic gift card. You can forward this email to your gift recipient, or click the &quot;View gift card&quot; button and another window will open containing the card, which can be printed out and given to your recipient if desired. &#xA0;</li></ol>Note for Gmail users: if you do not receive either of the above emails immediately after placing your order, it&apos;s likely that Gmail automatically categorized the email as &quot;promotional&quot; and put it in the corresponding folder in your inbox. &#xA0; &#xA0;<p style="box-sizing: border-box; margin-bottom: 1.6em; font-size: 14px; margin-top: 0px; color: rgb(68, 68, 68); font-family: Poppins; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.3px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Our gift cards have no additional processing fees and do not expire.<p style="box-sizing: border-box; margin-bottom: 1.6em; font-size: 14px; margin-top: 0px; color: rgb(68, 68, 68); font-family: Poppins; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.3px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">

How do I get a T&M gift card?

Currently, we do not have any physical retail locations or partner stores where our products can be viewed. However, you can browse our entire collection online on our website. We also attend various events throughout the year, which may be an opport

Currently, we do not have any physical retail locations or partner stores where our products can be viewed. However, you can browse our entire collection online on our website. We also attend various events throughout the year, which may be an opportunity for you to see our products in person. If you do purchase an item and it does not meet your expectations, you are welcome to return it for a refund of the item cost, though the return shipping costs will need to be covered by you.

Do you have a physical location where I can see the products?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 45 days from your order date. Please ensure the item is in the same condition you received it and in its original

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 45 days from your order date. Please ensure the item is in the same condition you received it and in its original packaging. Send your return to our specified address, and be sure to declare the item correctly on the customs slip as a return. You are responsible for the return shipping costs, and we suggest keeping a record of the tracking number. Once we receive the returned item, we will process your refund.

How do I return an item I purchased?

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Thread and Maple

Warranty

Product Description & Details

What materials are your knitting organizers and project bags made from?

Are replacement components sold separately if a part of my product is damaged?

How can I find the right pages for my needles?

The Needle Binder Page I need is out of stock

How to choose the right size of Needle Binder

What comes with the Needle Binder?

What is the difference between a Needle Binder and a Crochet Binder?

Mini Rodolex or Snap?

Needle Binder

What are Bundles?

What if I want to customize a bundle?

What's the difference between buying a bundle vs buying the items individually?

Bundles

Products

Do I need a T&M membership account to make a purchase?

I have a gift card or discount code, how can I redeem it?

How do I subscribe/unsubscribe from e-mails?

Account & Website

How long will it take to receive my order?

How do I track my order?

Tracking shows delivered but I didn't receive my order

Do you ship to P.O. box addresses?

Will I have to pay import duties or taxes on my purchase?

How much does shipping cost?

Do you ship internationally?

Do you offer order pick-up?

How can I make my order a gift?

What is Shop Pay?

What payment methods do you accept?

Can I add an item to my existing order?

Can I visit your office or pick up my order?

What is the status of my order?

How does the pre-order process work?

What if my order contains incorrect or missing items?

How can I get expedited shipping for my order?

How can I receive a PDF copy if I am having trouble with a download link?

What happens if I get a double charge on my account?

What if there is a discrepancy with my order confirmation or address?

Can my order be combined for shipping discounts?

Orders & Shipping

How do I initiate an exchange/return?

How long do I have to make a return/exchange?

Do you accept returns/exchanges on yarn?

Returns & Exchanges

An item I want is out of stock, what are my options?

When will an item I want be back in stock?

What does it mean when an item is on pre-order?

What's the status of my pre-order?

How can I tell if my pre-order item has shipped?

What if I buy both pre-order and regular items at the same time?

How can a pre-order item be sold out?

Out of Stock & Pre-order

How do I choose the right page for my knitting needles?

What should I do if I get a 'do not ship to this location' error when placing an order?

How can I report a grammatical error in a product description on the website?

What should I do if product descriptions are not displaying correctly on my mobile device?

What is the process for adding items to an existing order or if I need to place a new order with additional items?

How can I leave a review if I am encountering an error message on the site?

How do I find the name of a pattern for an item I saw on display?

Are larger sizes available for 'On the Go' cases that can fit bigger tools?