All Thread and Maple products are backed by our commitment to quality and craftsmanship. Our goal is for you to love our products and make you a Thread and Maple customer for life. We guarantee all of our products against craftsmanship and material d

<h1 id="isPasted" style="box-sizing: border-box; font-family: Poppins; font-weight: 200; letter-spacing: 1px; margin-top: 0px; line-height: initial; font-size: 24px; margin-bottom: 20px; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Thread &amp; Maple Warranty</h1><div style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: &quot;Courier New&quot;; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">All Thread and Maple products are backed by our commitment to quality and craftsmanship. Our goal is for you to love our products and make you a Thread and Maple customer for life. We guarantee all of our products against craftsmanship and material defects within 1 year of the purchase date.Final Sale items, included seconds items are not covered by our warranty program. Our warranty does not cover normal wear and tear such as marks, scratches, water damage, or softening of leather.Our warranty does cover faulty hardware, such as broken snaps &amp; zips. However, in cases of zips that may get finicky or difficult to open due to residue/fiber build-up we request that you try a zip cleaning &amp; conditioning treatment (i.e.&#xA0;pencil lead, glass cleaner, or petroleum jelly), as this is due to the nature of a zipper mechanism and the use of our items alongside natural fibers, not a defect of the hardware.Please note that we prioritize repair and restoration as a means to reduce environmental waste.We may offer you a how-to video guide to mend the item first in cases of a straightforward fix, such as a zip coming off its rails. If you&apos;re unsuccessful or not comfortable to give it a try, we will offer to cover repair costs at your local shoe/leather repair shop. Alternatively, you can send it back to us and we will either repair the item, or send you a replacement. We take responsibility for return shipping fees in this case.<b data-mce-fragment="1" data-mce-style="color: #000000; font-family: Arial, sans-serif; font-size: 14.6667px; font-style: italic; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: Arial, sans-serif; font-size: 14.6667px; font-style: italic; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Photos of the item and proof of original purchase are required. (Order number or email address associated with the order). All warranty requests should be directed to&#xA0;<a data-mce-fragment="1" data-mce-href="mailto:support@threadandmaple.com" href="mailto:support@threadandmaple.com" style="box-sizing: border-box; text-decoration: none; color: rgb(0, 0, 0); outline: 0px;">support@threadandmaple.com.</a>If you purchased one of our items at a retailer, it is still covered by our warranty and you can deal with us directly. If something goes wrong with your item after our 1-year warranty period, please do reach out to us regardless. We may be able to advise you on a fix or at the very least, we would like to be informed of all issues in case it can be prevented from happening in the future. Our accessories are lovingly handcrafted by artisans who take pride in their work. We are always striving to improve and appreciate your feedback.Helpful tip: If you purchased leather accessories from us, to keep your leather in great condition, we strongly recommend using a leather salve and conditioner. We have curated a selection of products that we tested specifically on our products as part of our&#xA0;<a data-mce-fragment="1" data-mce-href="https://www.threadandmaple.com/products/leather-care-kit" href="https://www.threadandmaple.com/products/leather-care-kit" style="box-sizing: border-box; text-decoration: none; color: rgb(0, 0, 0); outline: 0px;" target="_blank" title="leather care kit">Leather Care Kit</a>.</div>

Warranty Info

Surprise someone you care about with a digital gift card they can use on anything in our shop, any time. Gift cards are delivered by e-mail and easily redeemed at checkout, similar to a discount code. Kindly note that gift card values and balances ar

<p id="isPasted" style="box-sizing: border-box; margin-bottom: 1.6em; font-size: 14px; margin-top: 0px; color: rgb(68, 68, 68); font-family: Poppins; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.3px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Surprise someone you care about with a <a class="fr-strong" href="https://www.threadandmaple.com/products/t-m-gift-card" rel="noopener noreferrer" target="_blank">digital gift card</a> they can use on anything in our shop, any time. Gift cards are delivered by e-mail and easily redeemed at checkout, similar to a discount code.Kindly note that gift card values and balances are always in Canadian dollars. You may purchase one at the current exchange rate in your local currency, which is why the gift card denomination amount is different from the purchase price, if you&apos;re shopping from the US or internationally.&#xA0;Your recipient will see the value in Canadian dollars and the gift card itself notes that the amount is in CAD.You will receive two emails immediately after placing your order:<ol><li style="font-family: Inter; font-size: 14px;">Order confirmation for your records</li><li style="font-family: Inter; font-size: 14px;">Electronic gift card. You can forward this email to your gift recipient, or click the &quot;View gift card&quot; button and another window will open containing the card, which can be printed out and given to your recipient if desired. &#xA0;</li></ol>Note for Gmail users: if you do not receive either of the above emails immediately after placing your order, it&apos;s likely that Gmail automatically categorized the email as &quot;promotional&quot; and put it in the corresponding folder in your inbox. &#xA0; &#xA0;<p style="box-sizing: border-box; margin-bottom: 1.6em; font-size: 14px; margin-top: 0px; color: rgb(68, 68, 68); font-family: Poppins; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.3px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Our gift cards have no additional processing fees and do not expire.<p style="box-sizing: border-box; margin-bottom: 1.6em; font-size: 14px; margin-top: 0px; color: rgb(68, 68, 68); font-family: Poppins; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.3px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">

How do I get a T&M gift card?

Currently, we do not have any physical retail locations or partner stores where our products can be viewed. However, you can browse our entire collection online on our website. We also attend various events throughout the year, which may be an opport

Currently, we do not have any physical retail locations or partner stores where our products can be viewed. However, you can browse our entire collection online on our website. We also attend various events throughout the year, which may be an opportunity for you to see our products in person. If you do purchase an item and it does not meet your expectations, you are welcome to return it for a refund of the item cost, though the return shipping costs will need to be covered by you.

Do you have a physical location where I can see the products?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 45 days from your order date. Please ensure the item is in the same condition you received it and in its original

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 45 days from your order date. Please ensure the item is in the same condition you received it and in its original packaging. Send your return to our specified address, and be sure to declare the item correctly on the customs slip as a return. You are responsible for the return shipping costs, and we suggest keeping a record of the tracking number. Once we receive the returned item, we will process your refund.

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Warranty Info

How do I get a T&M gift card?

Do you have a physical location where I can see the products?

How do I return an item I purchased?