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Returns & Exchanges

How do I initiate an exchange/return?

Simply e-mail us at [email protected] and include your name, order number and the items you'd like to exchange/return. You can find your order number in your order confirmation e-mail or on the orders page of your T&M account - either log in

How long do I have to make a return/exchange?

Our #1 priority is for you to have a great experience with us, no matter what. If you're not happy with your order, we will gladly accept returns or exchanges within 45 days of your order date. Please note that you are responsible for return shipping

Do you accept returns/exchanges on yarn?

We photograph our tools and yarn in natural light to portray them as accurately as we can. Please note that some computer monitors display colours differently. Also, as our yarn is hand-dyed, each batch is unique, so some variations can be expected.