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Out of Stock & Pre-order

An item I want is out of stock, what are my options?

Did you find something you love in our shop only to discover it's not in stock? So sorry to disappoint! We always do our best to make all our products available, but most of our items are handmade in small batches, so it's sometimes difficult to keep

When will an item I want be back in stock?

If we have a good idea of when an out of stock item will be back on our shelves, we will note the ETA on that item's product page just above the 'out of stock' button. If there is no date visible, that means we don't have an estimate at this time. Pa

What does it mean when an item is on pre-order?

Most of our products are handmade in small batches, therefore we don’t always have them in stock. When an item is on pre-order, it means that the next batch hasn’t yet completed production, so it will take longer for us to ship it to you. When you pu

What's the status of my pre-order?

You can see the date that the item will be shipped on the pre-order item product page as well as below the product name in your shopping cart. That is the latest date that the item will ship and we'll e-mail you a shipping confirmation including the

How can I tell if my pre-order item has shipped?

If you log in to your T&M account (or create an account with the same e-mail address used to make the purchase) and navigate to your Orders page, you will see the status of each item in the order. Once the status is showing Fulfilled, it means the it

What if I buy both pre-order and regular items at the same time?

You will pay for all the items when you place the order and we will ship all the items together on the pre-order ship date or once it becomes available. If you’d prefer not to wait, please place separate orders for regular and pre-order items. If you

How can a pre-order item be sold out?

Since pre-order products are handmade in small batches, this means that we’ve sold out all the items in the upcoming batch. Once we have secured the next batch shipping date, we will open the item for pre-order again. Subscribe to our mailing list to