How to track orders and shipping info
We do our best to ship orders within 1-3 business days. Shipping times to USA & Canada are 2-7 business days, with priority options also available. For international orders, shipping times vary depending on your location, but UPS is usually the quick
You’ll receive a tracking number via email when your order has fulfilled/shipped - if you haven't received it, please check your spam folder, and allow 24 hours for it to begin tracking. You can also log in to your T&M account, go to the My Orders pa
If your tracking link shows that your parcel was delivered, but you haven't received it, don't panic! :). We find that sometimes the carrier marks a parcel delivered up to a day in advance of physical delivery. It doesn't make much sense, but it's ha
Yes, but only via Canada Post. Please be advised that UPS doesn't deliver to P.O. Boxes. Kindly select one of the other shipping options if shipping to a P.O. Box. US customers, if you select UPS, we will route your shipment via Canada Post + USPS ba
As we are a Canadian company, we are required to collect tax on all items sold through our store as per applicable tax laws in Canada depending on your location:. - 5% (GST) in Alberta, British Columbia, Manitoba, Northwest Territories, Nunavut, Queb
We ship via Canada Post from Montreal, QC Canada. Shipping rates vary based on destination and delivery option you select. We have a shipping calculator in the shopping cart and all available shipping options will be displayed at checkout. Canada: $1
Yes, we ship worldwide from Montreal, Canada. You can use the shipping calculator in the shopping cart to estimate shipping costs. International shipping is free for orders over $500CAD.
Absolutely! You can choose local pickup at checkout and email us to coordinate a convenient day and time for pickup.
If your order is a gift, you can add a note on the cart page in the Special Instructions section. Your recipient will get a ‘Just for You’ T&M card along with the gift items. For $6.50 CAD, you can opt to beautifully gift wrap some or all of the item
Shop Pay helps you check out faster securely. Thread & Maple runs on Shopify, which is a Canadian e-commerce platform trusted by 500,000+ online stores worldwide. Shop Pay is Shopify's instant payment solution. It automatically fills in your saved pa
We accept all major credit cards: Visa, Mastercard, AMEX, as well as PayPal and Shop Pay. Canadian customers also have the option to use Splitit, which allows to split an order total into multiple monthly payments. Unfortunately, this option isn't av
We understand that sometimes after placing an order, you might find another item you'd like to add. While our system doesn't allow modifications to existing orders, we can often help by combining them when possible. If you decide to add something sho
We are not set up for visits at our office, and we do not have a retail location for viewing products. However, if you are nearby and wish to pick up your order, that can be arranged. We are also available to assist online with any questions or infor
We do our best to ship orders within 1-3 business days. Shipping times to the USA & Canada are typically 2-7 business days, with priority options available. For international orders, shipping times can vary depending on your location, but UPS is usua
When you place a pre-order for an item, it means that the product is not yet available for immediate shipping. We will provide you with an estimated date of when the product is expected to be dispatched. Once the item becomes available, we will ship
If you receive your order and discover that items are incorrect or missing, please contact us immediately. Provide us with details of the packaging and, if possible, photos of the parcel. We will investigate the issue and work on a resolution as quic
If you require faster delivery for your order, please let us know as soon as possible. We offer expedited shipping options such as 3-Day Select, and can send you an invoice for any additional shipping fees incurred. Once the expedited shipping fee is
If you are unable to download with a provided link from your device, please get in touch notifying us of the issue. We will be happy to send you a PDF copy of the document directly.
If you notice a double charge on your transaction, please provide us with the order number, the email address used for the purchase, and the transaction details such as the date and amount charged. We'll investigate the issue and work towards a promp
If you notice any discrepancies with your order confirmation or if there is an issue with the delivery address you provided, please reach out to us. We will cross-verify with our shipping partners and ensure that the correct details are on file. Addi
When placing multiple orders during sales or promotions, you may request to combine them to qualify for free shipping or other discounts, provided you reach out promptly with your request. However, ensure that you specify all necessary details like t