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Orders & Shipping

How to track orders and shipping info

How long will it take to receive my order?

We do our best to ship orders within 1-3 business days. Shipping times to USA & Canada are 2-7 business days, with priority options also available. For international orders, shipping times vary depending on your location, but UPS is usually the quick

How do I track my order?

You’ll receive a tracking number via email when your order has fulfilled/shipped - if you haven't received it, please check your spam folder, and allow 24 hours for it to begin tracking. You can also log in to your T&M account, go to the My Orders pa

Tracking shows delivered but I didn't receive my order

If your tracking link shows that your parcel was delivered, but you haven't received it, don't panic! :). We find that sometimes the carrier marks a parcel delivered up to a day in advance of physical delivery. It doesn't make much sense, but it's ha

Do you ship to P.O. box addresses?

Yes, but only via Canada Post. Please be advised that UPS doesn't deliver to P.O. Boxes. Kindly select one of the other shipping options if shipping to a P.O. Box. US customers, if you select UPS, we will route your shipment via Canada Post + USPS ba

Will I have to pay import duties or taxes on my purchase?

As we are a Canadian company, we are required to collect tax on all items sold through our store as per applicable tax laws in Canada depending on your location:. - 5% (GST) in Alberta, British Columbia, Manitoba, Northwest Territories, Nunavut, Queb

How much does shipping cost?

We ship via Canada Post from Montreal, QC Canada. Shipping rates vary based on destination and delivery option you select. We have a shipping calculator in the shopping cart and all available shipping options will be displayed at checkout. Canada: $1

Do you ship internationally?

Yes, we ship worldwide from Montreal, Canada. You can use the shipping calculator in the shopping cart to estimate shipping costs. International shipping is free for orders over $500CAD.

Do you offer order pick-up?

Yes! You can select local pickup on the checkout page and e-mail us to arrange a day/time to pick up your order. Our office is located at 460 Victoria Ave, Suite A in St-Lambert QC.

How can I make my order a gift?

If your order is a gift, you can add a note on the cart page in the Special Instructions section. Your recipient will get a ‘Just for You’ T&M card along with the gift items. For $6.50 CAD, you can opt to beautifully gift wrap some or all of the item

What is Shop Pay?

Shop Pay helps you check out faster securely. Thread & Maple runs on Shopify, which is a Canadian e-commerce platform trusted by 500,000+ online stores worldwide. Shop Pay is Shopify's instant payment solution. It automatically fills in your saved pa

What payment methods do you accept?

We accept all major credit cards: Visa, Mastercard, AMEX, as well as PayPal and Shop Pay. Canadian customers also have the option to use Splitit, which allows to split an order total into multiple monthly payments. Unfortunately, this option isn't av